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Applicable Products
Oct 14, 2019 A first-time Citrix Workspace app for Mac user who obtains Citrix Workspace app for Mac from Citrix.com or your own download site can set up an account by entering an email address instead of a server URL. Citrix Workspace app for Mac determines the Citrix Gateway or StoreFront server associated with the email address and then prompts the user. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix deployment.
- Citrix Content Collaboration
Information
Open and Edit has been tested and works with the following applications:
- Adobe Acrobat Reader DC
- Adobe Illustrator
- Adobe Photoshop
- Keynote
- Numbers
- Microsoft Excel 2008, 2011, 2016, 2017
- Microsoft PowerPoint 2008, 2011, 2016, 2017
- Microsoft Word 2008, 2011, 2016, 2017
- Pages
- Preview
- Sketch
- TextEdit
The following applications have been tested, but may have a few lingering or unidentified issues:
- AutoCAD 2018
Feature | Issue | Workaround | ||
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Installation | Users installing for the first time on OS X 10.13 (High Sierra) will need to allow the kernel extension to load | Click Open System Preferences. Click Allow. The app will finish launching automatically. NOTE: If the extension is allowed successfully, the Allow button will disappear from the security pane. If it does not, please refer to the issue below | ||
Login | Asked to allow the system extension after clicking 'Allow' Apple has implemented security measures to prevent third party applications from being able to interact with the allow button. This check may prevent you from clicking the Allow button. |
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Finder | Some files may not display as expected in a folder. | Right click on the context menu and select to refresh. If the folder content still appears incorrect there may be a problem with the folder structure archive. Open Preferences and select 'Reset App Settings' | ||
Finder | Copying and pasting content from one folder in ShareFile to another folder in ShareFile may be slow | Perform the copy operation from the website | ||
Finder | Restricted Zones are not supported in the app | None | ||
Finder |
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Finder | Quick look (preview) for files does not work unless the file has been opened before. | None | ||
Open & Edit/ Upload | Uploads may fail for various reasons (network connectivity is down, permission to upload an item has been revoked, connection to Citrix Files is lost, etc.) |
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Open & Edit | Adobe InDesign is not supported. Under certain conditions saving files may fail and generate errors. Collaborating with other users on a file with external links in the drive may cause the files to become unlinked. | None | ||
Upload | Warning - The document .. is on a volume that does not support permanent storage It is safe to ignore this message. Apple has a built in versioning system that is available on volumes with the Mac OS Extended (HFS+) file system. Citrix Files mounts your account's files as a volume that does not use this file system format and may trigger this message when closing applications. Versioning on documents is available with ShareFile’s own versioning option. To access other versions of a document, you may right click on a file in the ShareFile volume and select view details. | Dismiss the warning message, and check 'Do not show this message again' if desired. | ||
Upload | Opening a compressed zip file (or other file archive) within Citrix Files may not upload nested folders | Upload the files and folders without compression. | ||
Delete | Files might not delete correctly if the file is open in another application. | Close all applications accessing a file before deleting it. | ||
Dashboard | Right clicking on an item in the dashboard and selecting Show in Finder generates an error. | Browse to the folder containing the item and try again. | ||
Offline Access | Folder sizes shown in Manage Offline Sync may be much higher than they actually are.
| None. |
Citrix Receiver For Mac Download
If you encounter issues that are not mentioned in this article, we encourage you to notify our development team with the report a problem feature.
Game controller for mac.
Additional Resources
Objective
NOTE: Apple’s latest macOS Catalina has released on October 7. Citrix Files for Mac users must upgrade their version of Citrix Files for Mac to version 19.10 for full compatibility.
TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac |
Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.
Getting Started | Features and Functions | Other |
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Instructions
System Requirements
- macOS 10.11 or newer
![Receiver Receiver](/uploads/1/3/4/0/134052147/822488811.png)
Install
Before installing Citrix Files, it is recommended that you install and configure the Citrix Workspace app. Set up an account and sign in as prompted.
Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.
NOTE: Users that are on MacOS 10.13 or later may be prompted to approve a kernel extension after installation. Please open your preferences when prompted and approve the installation.
Sign in
If you have set up your account with Citrix Workspace, Citrix Files will sign you in automatically after installation. More information can be found here: https://docs.citrix.com/en-us/citrix-content-collaboration/files-workspace.html#citrix-files-desktop-applications-authentication-in-workspace. If you have not set up your account with Citrix Workspace, you may receive a login prompt.
Please dismiss this prompt and open up the Workspace App and set up your account. Next, click on the Citrix Files menu bar icon and click sign in
Basic Operations
Citrix Files allows you to manage the files in your ShareFile account the same way that you would manage files normally through Finder
Open And Edit | Double click on a file in the Citrix Files folder, make changes and save All changes are automatically saved back to ShareFile |
Download | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer You may also copy and paste files and folders |
Upload | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer You may also copy and paste files and folders |
Delete | Right click on a file or folder and select Move to Trash You may also drag files and folders to the trash |
Move | Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another |
New Folder |
Icon Overlays
Files and Folders will have an icon overlay representing the status of that item. Synergy for mac. The following defines what each icon overlay represents:
The file/folder is stored in ShareFile cloud |
The file/folder is currently syncing to ShareFile cloud |
The file is currently checked-out |
Citrix Workspace For Macs
Right Click Menu
When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in ShareFile for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.
Operation | Available for | Description |
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Share | Files and Folders | Copy Link - Copies a ShareFile download link. Link settings will be determined by the Share options in your Preferences. Email with ShareFile - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile download link Initiate Approval - (For a single file only) Initiate an approval workflow on a file |
Request Files | Single Folder | Copy Link - Copies a ShareFile upload link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a ShareFile upload link |
Check Out | Single File | Check Out a file to prevent other users from making changes |
View Details | Single File or Single Folder | View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details |
Refresh contents | Single Folder | Folder contents should update automatically as changes are made, but you may refresh contents manually using this function |
Additional actions are available under More Options
Operation | Available For | Description |
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Download | Files and Folders | For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer. Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache. |
Upload | Single Folder | Right click on a folder and upload allows you to upload files and folders from a specific location on your computer. Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache. |
Manage Permissions | Single Folder | Add users to a folder, modify folder permissions, and copy folder permissions from one user to another |
Add to Favorites | Single File or Single Folder | Adds the file or folder to the Favorites folder |
Preview | Single File | Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types) |
Menu Bar Icon
This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to ShareFile will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Uploads in progress or edits that are being saved back to ShareFile will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Dashboard
Clicking on the menu bar icon will open the dashboard.
- Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
- Workflow button - Open up a window containing Workflows where you can view
- Open Citrix Files Folder - Opens the Citrix Files location in Finder
Overflow Menu
This provides access to Preferences, Send Feedback, Help Launch Website, and Quit
- Preferences - Opens the Preferences for the Application.
- Send Feedback - Provide a rating for the app and leave detailed comments.
- Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
- Launch Website - Opens the ShareFile website.
- Quit - Quits the application.
Preferences
Account | Log Out - Logs you out of your account. Any files that have been cached will be deleted |
App Settings | Cache - Data for recent files is cached for improved performance. Use the slider to manage the cached size. Clear cache will immediately remove all cached files Reset App Settings - Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files to please save any work before resetting. Uninstall - This uninstalls the application. Administrator permissions are required. |
Share Options | Notifications - Set default notifications that are applied when sharing Security - Set defauly security options that are applied when sharing |
Additional Resources
CTX226351 - Install and Use Citrix Files for Mac
CTX237344 - Citrix Files for Mac Known Issues
CTX237126 - Citrix Files for Windows
CTX119253- Language Support for Citrix Products
CTX237344 - Citrix Files for Mac Known Issues
CTX237126 - Citrix Files for Windows
CTX119253- Language Support for Citrix Products